Refund Policy

1. Digital Product

Our certificate is a digital product delivered instantly upon successful payment. Because it is delivered immediately, we generally do not offer refunds once the certificate has been generated and downloaded.

2. When Refunds Are Available

We will issue a full refund in the following cases:

• Duplicate Payment: If you were charged twice for the same certificate.
• Technical Failure: If you paid but were unable to download your certificate due to a technical issue on our end, and we were unable to resolve it within 48 hours.
• Incorrect Charge: If you were charged an incorrect amount.

3. When Refunds Are Not Available

Refunds will not be issued in the following cases:

• You changed your mind after downloading the certificate.
• You are unhappy with your IQ score (we don't control your results).
• You entered the wrong name on the certificate (you can retake the test and get a new certificate).
• You lost the downloaded certificate file (you can re-download it from your account).

4. How to Request a Refund

To request a refund, contact us at support@iqtest.app within 7 days of the payment. Please include:

• Your full name
• Certificate ID
• Payment transaction ID
• Reason for the refund request

5. Processing Time

Approved refunds will be processed within 5-7 business days and credited to the original payment method. The exact time depends on your bank or payment provider.

6. Chargebacks

If you file a chargeback with your bank instead of contacting us directly, we reserve the right to suspend or terminate your access to the Service.

7. Contact

For any questions about refunds, contact us at support@iqtest.app.